Member Service Representative

POSITION SUMMARY: Provides efficient, courteous, confidential and professional service to Singing River's members and the general public through all means of communication.

JOB REQUIREMENTS:

Must have a High School diploma or its equivalence.

Must possess the ability to accurately count money and make change.

Must display excellent communication skills and be able to deal with people in a courteous and effective manner in person, by telephone, via email and other electronic communication.

Must be able to retain the knowledge of the Cooperative's various software such as NISC, and its company website.

Must possess the ability to problem solve in a timely manner.

Must be willing to learn and retain information for the Cooperative's outage and Service Order process.

Employment requires various shifts including some Saturdays and holidays.

JOB DESCRIPTION OVERVIEW

Assist members with questions concerning account, billing, payment arrangements, service, capital credits, etc.

Assist members with the process, area service requirements and documents needed concerning new service request.

Responsible for accurately posting payments received in the office through mail, OBI, electronic, night deposit and/or in person.

Assist members with service orders pertaining to but not limited to; new services, reconnects and disconnects, installing, connecting and disconnecting security lights, voltage issues, and emergencies.

Assist and educate members concerning but not limited to budget billing, letters of credit, energy conservation, solar, ROW, Smarthub App and website.

Assist members, dispatcher, and servicemen during emergency widespread outages.

Updates and maintains member information in the Cooperative's system. Receives and scans member documents and applications in accordance to SREC procedures.

Serves on a rotational basis in various other positions including the cashier drive-thru, call center, or mail/payment processing areas.

Current Openings for Member Service Representative Jobs at Singing River Electric Cooperative