Fiber Support Representative, Lucedale Office

Position Summary: Provides efficient, courteous, and professional support to Singing River Electrics members, employees and Singing River Connects customers and contractors through all means of communication.

Position Requirements:

• Must have a High School diploma or its equivalent.
• Must possess at least 6 months of experience within the MSR workgroup at SRE.
• Must demonstrate a working knowledge of Singing River Connect and its operational procedures.
• Must display excellent communication skills and be able to work with people in a courteous and effective manner in person, by telephone, via email and other electronic communication.

Job Overview:

• Corresponds with customers as needed in a professional and courteous manner via email, mail, SmartHub app or phone.
• Actively logged into the Singing River Connect phone system to address customer inquiries as workload allows.
• Responsible for addressing escalated or Tier 2 technical support calls. Uses independent judgement to determine if issues need to be referred to operations or contractors, creates and schedules trouble tickets to be dispatched.
• Maintains and demonstrates a working knowledge in all operating system platforms in order to achieve quality business objectives and deliver excellent customer service. (this includes NISC, Calix, SMX and Logicom)
• Must be able to fully support Singing River Electric and Singing River Connect field personnel and contractors regarding issues that may arise with new and/or existing fiber service orders.

Current Openings for Fiber Support Representative, Lucedale Office Jobs at Singing River Electric Cooperative