Fiber Service Representative, Lucedale Office

POSITION SUMMARY: Provides efficient, courteous, confidential, and professional service to Singing River Electric members and Singing River Connect Customers through all means of communication.

RESPONSIBILITIES:

Corresponds with customers as needed in a professional and courteous manner via email, mail, or phone.

Responds efficiently to new service requests.

Reviews prospect list provided through Lead Agent, to effectively attract new subscribers to ensure the longevity of SR Connect.

Ensures fiber service drops and other service orders are completed in a timely manner, or as directed.

Must be able to assist as needed with analyzing and interpreting reports regarding sales trends for past and future planning, makes recommendations to Fiber Services Coordinator.

Responsible for processing hold for payments, and hold for service agreements that are awaiting signature and payment.

Responsible for sending all welcome emails to new customers.

Must have a working knowledge of App Suite and Smartrack to process service orders in the absence of Fiber Services Coordinator.

Must be able to fully support contractors regarding issues that may arise with new service orders.

Current Openings for Fiber Service Representative, Lucedale Office Jobs at Singing River Electric Cooperative